Contact Details

For general customer service inquiries send us an email at If you need to speak with one of our customer service reps for further help contact us at 888.964.1552, Monday – Friday, 9:00am – 6:00pm.

For Press, send us an email at

How To Sign Into Newsletter

You can sign up for our walker + olson newsletter at the bottom of the page. You will receive periodic updates on new collections, styles and events. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of any newsletter.

How long does my order take to get to me?

All orders take approximately 3-5 business days (including 2-3 for shipping). In the future we will be offering rush delivery for an additional fee.

How do I purchase products?

Products may be purchased online 24/7 at

Are walker + olson handbags sold online only?

Yes, we do not sell our products in retail stores.

Can I order more than 1 handbag per order?

You can order multiple handbags per order. Any orders over 2 to the same address will be packaged together in a larger box so that you get your order at the same time.

What if I need to change my order or add to it?

We take pride in processing orders quickly but will always try to accommodate changes before your package has left the building. The best way to change an order is to send an email to or call our customer service department at 888.964.1552, Monday – Friday, 9:00am – 6:00pm.

I’m interested in placing larger orders?

If you are interested in purchasing walker + olson gift cards or handbags in quantities greater than 10, please send us an email to We are here to help!

Do you offer gift cards?

We offer e-gift cards that make unbelievable gifts for any occasion or holiday. e-gift cards are not refundable

How do I know when my order has shipped?

Once you successfully place your order you will receive a confirmation email. Once your order has left the warehouse you will receive a tracking number for your package.

Is it safe to use my credit card on your website?

Yes! Your personal information is of the up-most importance to us. We take your security and privacy seriously and have put in place several security precautions.

What Payment Methods are accepted?

walker + olson accepts Visa, MasterCard, American Express and PayPal.

Return Policy?

If purchased online you may receive a refund within 14-days, no questions asked return policy on all unopened product that has not been worn or used, in its original packaging. Return your item within 14 days of your original ship date.
Gift Cards are not eligible for return.
Products purchased with a gift card can be returned for a store credit only!

How do I process a Return?

You can also email us at Once you contact us we will immediately start the return process.


We offer free FedEx ground shipping for all orders to the 48 continental U.S. States.
Shipping rates within the USA with the exception of Alaska, Hawaii and Puerto Rico are as follows:

For Hawaii, Alaska and Puerto Rico, shipping are as follows:
– FedEx Ground

For Hawaii, Alaska and Puerto Rico, shipping are as follows:
– FedEx Ground $35.00

Do you have international shipping?

At this time we only ship within the U.S. and Puerto Rico.
We are currently working on our international shipping and will announce on our website once it’s approved.

What are the shipping costs?

There are none. Shipping is FREE both ways in the 48 continental United States.
We will be offering expedited service in the near future for an additional fee.

When will my order arrive?

Once your order has been placed and payment confirmed we will immediately begin to process your order.
– Handbags: Will take 5 business days (including 2 – 3 days for shipping)
– E-Gift Cards: These will process within the first hour of ordering. In general it usually takes 10-15 minutes.